Tips & Tricks


The ‘Remote’ tab also enables you to allow Remote Assistance invitations. This is a useful feature that means another user can effectively take control of your PC from their own Windows XP machine for troubleshooting a problem you might be having.

Click ‘Start > Help and Support’. Under ‘Ask for assistance’, click ‘Invite a friend to connect to your computer with Remote Assistance’. Choose ‘Invite someone to help you’ to start the invitation process. Enter the person’s email address and click ‘Invite this person’. Type an explanatory message and click ‘Continue’.

For security reasons, set an expiry time or date for the invitation, plus a password that your friend will need to enter. You’ll need to communicate this separately by phone or another email. Click ‘Send Invitation’.

Once your friend receives the email, they’ll initiate the process of connecting to your PC. You’ll see a pop-up window asking you to accept the connection – click ‘Yes’ to give your friend access and start troubleshooting.

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